Privacy Policy

This Privacy Policy explains how Crown Growth Systems ("we," "us," or "our") collects, uses, and protects information when you visit www.crowngrowthsystems.com or contact us about our services.

1. Information We Collect

We collect information you provide directly and information collected automatically when you interact with our website.

• Information you provide: Your name, business name, email address, phone number, service area, and information you include in an inquiry, chat conversation, or other communication.
• Communication records: Your messages, communication preferences, and records of SMS authorization and opt-out requests.
• Website information: IP address, browser type, device information, pages visited, referring source, and interactions with our website and advertisements. We collect this information through cookies, pixels, and similar technologies, including the Meta/Facebook Pixel.

2. How We Use Your Information

We use information to:

• Respond to inquiries and discuss or provide our services.
• Communicate about appointments, accounts, and service-related matters.
• Send informational or transactional SMS messages when you have authorized them.
• Operate, maintain, improve, and secure our website and services.
• Measure website usage and advertising performance.
• Maintain communication preferences and consent records.
• Comply with legal obligations, resolve disputes, and enforce agreements.

3. SMS and Mobile Messaging

If you authorize messaging through our chat widget, Crown Growth Systems may text or call the number you provide for informational or transactional purposes, potentially using automated means.

• Consent: We send SMS messages according to the authorization you provide. Consent is not a condition of purchase. Informational or transactional authorization does not authorize promotional text messages.
• Message types: Inquiry responses, appointment and follow-up reminders, and account or service notifications.
• Message frequency: Message frequency varies based on your interactions with us.
• Charges: Message and data rates may apply according to your mobile carrier plan.
• Opt-out: Reply STOP to unsubscribe from SMS messages. You may receive one confirmation message acknowledging your request, after which we will stop sending SMS messages unless you authorize them again.
• Help: Reply HELP for assistance, email [email protected] , or call 440-538-1400.
• Other communications: Opting out of SMS does not automatically unsubscribe you from email or other communications. You may request changes to those preferences separately.
• Carriers: Mobile carriers are not liable for delayed or undelivered messages.

For additional messaging terms, see our Terms & Conditions.

4. Mobile Information and SMS Consent

5. How We Share Information

We do not sell the personal information you provide when contacting Crown Growth Systems about our services.

We may disclose information in these circumstances, subject to the mobile-information and SMS-consent restrictions above:

• Service providers: Providers supporting our website, hosting, chat, CRM, email, messaging, and customer service, as needed to perform services on our behalf.
• Advertising and analytics: Providers, including Meta, may receive device information and website activity through cookies and pixels to measure advertising performance and support advertising activities. We do not provide SMS opt-in records or consent for these purposes.
• Legal requirements and safety: When required by law or reasonably necessary to protect our rights, investigate misuse, or protect users or the public.
• Business transactions: In connection with a merger, acquisition, or sale of assets, subject to applicable obligations. Such a transaction does not authorize another business to use SMS consent for its own messaging program.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies, including the Meta/Facebook Pixel, to understand website activity, measure advertising, and improve our services.

These technologies may collect information about your browser, device, and interactions with our website.

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality. Contact us for information about available privacy choices.

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information.

No method of transmitting or storing information is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to provide services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

We retain SMS authorization and opt-out records as necessary to document consent and honor communication preferences.

9. Your Privacy Choices

Depending on your location and applicable law, you may have rights to access, correct, or delete information, or to opt out of certain uses.

To request assistance, contact [email protected] .

• SMS: Reply STOP to unsubscribe.
• Marketing email: Use the unsubscribe link included in the message.
• Other communication preferences: Contact us using the details below.

We may need to verify your identity before fulfilling an information request.

10. Third-Party Links and Services

Our website may contain links to third-party websites and use third-party tools, including LeadConnector for chat and messaging.

Those providers may have their own terms and privacy policies. We encourage you to review them. We are not responsible for the privacy practices of independently operated third-party websites.

11. Children's Privacy

Our services are intended for businesses and individuals aged 18 or older. We do not knowingly collect personal information from children under 18.

If you believe a child has provided personal information to us, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date. Updates take effect when posted, subject to any additional notice required by applicable law.

13. Contact Us